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Welcome at Amsterdam airport Schiphol.

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One of the leading and most innovative airports
in the world.

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My name is Wouter van Daal.

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I am manager of the development and innovation
department.

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At the airport we are dealing with ongoing
growth and we are planning a new terminal

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at the moment.

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And I am looking for new ideas and innovative
solutions from a new generation of students

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who are doing this course.

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So I want your ideas to make sure that our
passengers have the best possible experience

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in this new terminal.

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Good luck.

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Hi.

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My name is Elianne and you might recognize
me from the previous movie,

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the introduction movie of this course.

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Currently I am doing a project at Amsterdam
Airport Schiphol about the arriving experience

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of passengers.

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During the year about 55 million people either
arrive,

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deport or transfer at this airport.

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So what actors might be important here?

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Think for instance about the airport itself,
the airlines or the airport security.

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And what do these actors want?

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And how can you make these criteria measurable.

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Then connect these criteria and these elements
in a causal diagram and derive innovative

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solutions and ideas from them.

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Good luck!